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DELIVERY & RETURNS

DELIVERY

UK delivery service

Cost

Delivery time

Standard delivery

£5.75

5-7 working days

MADE-TO-ORDER/OUT OF STOCK PRODUCTS

UK delivery service

Cost

Delivery time

Standard delivery (under £100)

£5.75

Out of stock items or made-to-order items can take up to 4 weeks for delivery.

RETURNS

Please choose your order carefully. Due to hygiene reasons we do not offer refunds or exchanges on any headpiece, headband, comb, hair pin, tiara or veil. Please ensure you read the product details properly, noting the dimensions (which can vary by 1cm) and colours. Please note that colours may vary between computer screens. We will ensure that all items listed are described as accurately as possible. Please also note that items purchased in the sale collection are non refundable or exchangeable. 

If you have any questions regarding an item please ask first before making a purchase. You can contact us via email at: hello@evajoycebridal.com 

Refunds & Exchanges (if applicable)

If your purchased item arrives damaged or with any quality issues at all, please contact us at hello@evajoycebridal.com within 5 days of receiving the product with photographs that clearly show the concern.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. In most cases we offer a store credit, however for any noticeable fault we will offer a refund. We will also notify you of the approval or rejection of your return. Return credits are processed from us within 7 business days or sooner. We are not responsible for bank processing times.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us

Returns Shipping

To return your product, please email hello@evajoycebridal.com to organise a shipping address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If we are able to observe the fault we will email you to discuss the refund/exchange options. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

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I tried wedding dresses on for the first time at Eva Joyce and Becki was AMAZING. She made me feel so comfortable and at ease. The dresses are beautifully designed and made, you can tell how much attention to detail and effort has gone into each of them. The shop is so lovely, light and spacious, and in a great location. The cocktails are fab too!
Stephanie
Becki made me feel at ease and comfortable but also like a million dollars at the same time. She didn’t rush the appointment, she helped me decide by trying lots of styles and designs, gave advice and certainly wasn’t a pushy sales woman at all. She understands that this dress had to be perfect for a woman, whether that was from her boutique or somewhere else and for whatever budget you have.
Louise
We had such a wonderful appointment at Eva Joyce! Everything about the experience was positive and the attention to detail by Becki and the team was incredible. From the warm welcome at reception, to the tasty cocktails and the dress selection process.
Rachel
This was the most surreal and unbelievable experience. Becki is such a talented designer and a wonderful person who made me feel so comfortable and gorgeous in everything I tried on. The dresses are all incredible in their own way and there was a perfect balance of choice whilst still feeling special and exclusive. Becki was also very adaptable and open to customising colour options etc. She made a very daunting (and potentially stressful) decision really fun and enjoyable. Thank you so much. I can’t wait to wear Eva Joyce Bridal on my wedding day.
Leonie
On going to buy my wedding dress at eva Joyce I was very nervous as I had to go on my own but I needn't of been they were so very friendly and made me feel so very comfortable I tried so many beautiful dresses and eventually found the one it's just beautiful not at all what I went looking for but made me feel beautiful I just burst into tears and knew yes the one I was looking for .my whole experience for that hour and half was just a delight .Big hands up to Rebecca and Eva Joyce bridal .can't wait to pick my dress up its just beautiful 😍. Thankyou again fantastic bridal shop and staff .
Angela

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